How to File a Complaint Against a Contractor (50- State Guide)

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If you are currently dealing with a dispute against a contractor and can’t seem to reach a resolution, consider filing a complaint against the contractor.

In this article, we go over 4 ways to file a complaint against a contractor:

  1. Send a demand letter to the contractor.
  2. File a BBB complaint against the contractor.
  3. Sue the contractor in small claims.
  4. File a government complaint with your state regulator.

Did you know we have a free tool powered by AI that helps you create a demand letter? Check out our demand letter tool.

Common complaints against contractors include:

Send a Demand Letter to the Contractor

A demand letter is a letter that outlines a set of requests you want the contractor to perform. For example, if the contractor improperly worked on your home and you want them to fix the defective work or refund you, make this request in the demand letter. A demand letter also serves as notice to the contractor that if they don’t meet your demands you intend to sue them in small claims court.

Some small claims courts require you to ask the party you are suing for payment before suing. For example, in California small claims court, you are required to demand payment before suing someone in small claims court. A demand letter can be used to fulfill this requirement. However, the most important reason to send a demand letter to a contractor is so you can settle your case outside of court without incurring court costs.

Read more: Explore writing a demand letter to a contractor.

Did you know we have a free tool powered by AI that helps you create a demand letter? Check out our demand letter tool.

File a BBB Complaint Against the Contractor

The Better Business Bureau (“BBB”) accepts complaints from consumers directed towards some contractors. The Better Business Bureau serves as an advocate for consumers by forwarding complaints to the contractor in hopes for a response. Although the BBB cannot force a contractor to comply with requests, many contractors take the BBB seriously as your review will stay on the BBB website and it will affect their reputation.

Sue the Contractor in Small Claims Court

Another way to file a complaint against a contractor is to sue the contractor in small claims court. In small claims court, a judge decides whether you or the contractor are in the right.

File a Complaint Against the Contractor With Your State Regulator

If you have a problem with a contractor, you may want to file a complaint with the government agency in your state that regulates contractors.

Each state regulates contractors differently:

  1. Some states have specific government agencies to regulate and license contractors.
  2. Other states don’t, (or they do have a specific agency but they don’t handle contractor complaints) if your state’s regulating agency does not oversee contractor complaints), you may still be able to file a consumer complaint with your state’s attorney general’s office.
  3. In some states, both the contractor-specific agency and the attorney general can accept consumer complaints against contractors. Below is a guide to help you determine how to file a complaint in your state.

We break down how to file a government complaint in all 50 states, below.

Alabama

In Alabama, the Attorney General and the Alabama Licensing Board for General Contractors accept complaints against contractors.

Alaska

Although the Alaska Division Of Corporations, Business And Professional Licensing regulates contractor licenses, the Alaska Consumer Protection Unit is responsible for monitoring complaints against contractors.

Arizona

Some of the licenses that fall under Arizona’s Registrar of Contractors in Arizona:

How to File a Complaint Against a Contractor in Arizona

Arkansas

The Arkansas Contractors Licensing Board is responsible for monitoring mail-in complaints against contractors, while the Arkansas Attorney General receives online complaints.

California

Here are some contractors that fall under California’s Contractor State License Board:

If you are not clear whether the type of contractor you hired falls under the responsibility of the Contractor State License Board, contact the Contractor State License Board: (800)-321-2752

How to File a Complaint Against a Contractor in California

Colorado

General contractors are not licensed by the state of Colorado, so to file a complaint against a contractor, submit a complaint with the Colorado Attorney General.

Connecticut

How to File a Complaint Against a Contractor in Connecticut

450 Columbus Boulevard, Suite 901

Hartford, Connecticut 06103-1840

Delaware

Submit a complaint to the Delaware Attorney General to file a complaint against a contractor in Delaware,

Florida

The Florida Department of Business and Professional Regulations oversees the state’s consumer complaint process against contractors.

Georgia

The Georgia Construction Industry Licensing Board, under the Secretary of State, regulates construction licenses in Georgia. Visit the Georgia Secretary of State In order to file a complaint against a contractor in Georgia.

Hawaii

Idaho

You can file a complaint against a contractor in Idaho with the Idaho Division of Occupational and Professional Licenses.

Illinois

Illinois’ Division of Professional Regulation monitors consumer complaints against contractors.

Indiana

Although contractors are regulated under the Indiana Department of Business and Neighborhood Services, they don’t accept contractor complaints. Instead, go through the Indiana Attorney General to file a complaint against a contractor in Indiana. A complaint can be filed using the forms located here.

Iowa

Although contractors are regulated under the Iowa Division of Labor, they do not deal with consumer complaints against contractors. You can file a complaint against a contractor in Iowa, with the Iowa Attorney General.

Kansas

Kansas does not have a state license for contractors, so you can file a complaint against a contractor in Kansa, through the Kansas Attorney General.

Kentucky

Although contractors are regulated under the Department Of Housing, Buildings And Construction, you can file a complaint against a contractor, through the Kentucky Attorney General.

Louisiana

You can file a complaint against a contractor in Louisiana using Louisiana’s Licensing Board for Contractors.

Maine

You can file a complaint against a contractor in Maine with the Maine Attorney General.

Maryland

Contractors in Maryland are regulated by the Maryland Division Of Occupational And Professional Licensing. You can file an online complaint against a contractor through the Maryland Office of the Attorney General and a mail-in complaint through the Division Of Occupational And Professional Licensing.

Massachusetts

You can file a complaint against a contractor in Massachusetts, with the Massachusetts Attorney General.

Michigan

Although contractors are regulated under Michigan’s Department of Licensing and Regulatory Affairs, they do not monitor consumer complaints against contractors. You can file a complaint against a contractor in Michigan, with the Michigan Attorney General.

Minnesota

Visit the Minnesota Department of Labor and Industry to file a complaint against a contractor in Minnesota.

Mississippi

The Mississippi State Board of Contractors is responsible for handling consumer complaints against contractors.

ATTN: Complaint Dept.

Mississippi State Board of Contractors

Jackson, MS 39232

Missouri

In Missouri, complaints against contractors can be filed through the Missouri Attorney General’s Office.

Montana

Contractors in Montana are regulated by the Montana Construction Contractor Registration Unit, but they do not monitor consumer complaints against contractors. Visit the Department of Labor and Industry to file a complaint against a contractor in Montana.

Nebraska

In Nebraska, filing a complaint against a contractor is fairly straightforward. You can access the form on the Nebraska Attorney General’s website and submit the complaint there.

Nevada

Nevada’s consumer complaints against contractors are regulated by the Nevada Attorney General. Contractors licenses are monitored by the Nevada State Contractors Board and a mail-in complaint against a contractor can be filed with the board.

New Hampshire

Although contractors are regulated under the New Hampshire Bureau of Building Safety and Construction, they do not monitor consumer complaints against contractors. You can file a complaint against a contractor in New Hampshire with the New Hampshire Attorney General.

New Jersey

In New Jersey, complaints against contractors are filed through the New Jersey Division of Consumer Affairs.

New Mexico

New Mexico’s consumer complaints against contractors are regulated by the New Mexico Regulation and Licensing Department.

New York

In order to file a complaint against a contractor in New York, visit your county or city website to learn more. You can also fill out a general complaint form with the New York State Division of Consumer Protection here.

North Carolina

The regulating body over contractor licenses in North Carolina is the North Carolina Licensing Board For General Contractors. A complaint against a contractor can only be filed if:

How to File a Complaint against a contractor in North Carolina

North Dakota

A complaint against a contractor can only be filed with the North Dakota Secretary of State if it fills at least one of the following requirements:

How to File a Complaint Against a Contractor in North Dakota

Ohio

In Ohio, commercial contractors and residential contractors have two separate regulating bodies. Commercial contractors are regulated under the Ohio Department of Commerce, while residential contractors are regulated by the Ohio Attorney General. For residential contractors, a complaint can be filed by calling the Ohio Attorney General at (614)-466-2170. To file a complaint against commercial contractors see the instructions below:

Oklahoma

Although contractors are regulated under the Oklahoma Construction Industries Board, they do not monitor consumer complaints against contractors. You can file a complaint against a contractor in Oklahoma by mailing a complaint form to the Oklahoma Attorney General’s office.

Oregon

Oregon requires that all individuals who file a complaint, mail a pre-claim notice to the contractor. Once the notice has been mailed out, wait 30 days before filing a complaint. The Oregon Construction Contractors Board accepts complaints for the following:

How to File a Complaint Against a Contractor in Oregon

Pennsylvania

Pennsylvania does not have licensing requirements for contractors on the state level. Visit the Pennsylvania Attorney General’s Office to submit a complaint against a contractor in Pennsylvania. When you access the complaint form, select the complaint type “A Business or Individual or Home Owner Association”.

Rhode Island

Rhode Island contractors are regulated by the Rhode Island Contractors' Registration and Licensing Board, where consumers can file complaints against a contractor via their online form.

South Carolina

Visit the South Carolina Department of Consumer Affairs to file a complaint against a contractor in South Carolina.

South Dakota

South Dakota does not have licensing requirements for contractors on the state level. You can file a complaint against a contractor with the South Dakota Attorney General.

Tennessee

Tennessee contractors are regulated under the Tennessee Department of Commerce and Insurance, which offers an online complaint here. You can also file a complaint against a contractor with the Tennessee Office of the Attorney General.

Texas

Although the ​​Texas Department of Licensing and Regulation is the regulating body over contractors, filing a complaint against a contractor can be done through the Texas Attorney General.

Utah

Visit Utah’s Division of Professional Licensing to file a complaint against a contractor in Utah.

Vermont

Visit the Vermont Attorney General’s Consumer Assistance Program to file a complaint against a contractor in Vermont.

Virginia

In Virginia, you can file a complaint against a contractor through the Virginia Department of Professional and Occupational Regulation.

Washington

Washington’s Department of Labor and Industries regulates contractors, but complaints against contractors can be filed with the Washington Attorney General.

West Virginia

Go through the West Virginia Contractor Licensing Board to file a complaint against a contractor in West Virginia.

Wisconsin

In Wisconsin, complaints against contractors are filed with the Wisconsin Division of Legal Services and Compliance.

*Note: depending on the nature of the complaint, you will have to select whether to file it under the category “Trades” or “Business”.

Wyoming

In Wyoming, complaints against contractors are filed with the Wyoming Public Service Commission.

Washington D.C.

Visit the Washington D.C. Department of Licensing and Consumer Protection to file a complaint against a contractor in Washington D.C. If you would like to take the complaint a step further, the District of Columbia can also open an investigation for a complaint that fulfills one of the following requirements:

How to File a Complaint Against a Contractor in Washington D.C.

Did you know we have a free tool powered by AI that helps you create a demand letter? Check out our demand letter tool.

Camila Lopez

Legal Educator at JusticeDirect. Camila holds a law degree and is a certified mediator. Her passion is breaking down complicated legal processes so that people without an attorney can get justice.

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